Shipping

At Gem Fashion Studio, we strive to ensure timely delivery of your rented outfits to make your special occasions even more memorable. Please review our shipping and delivery policy below:

1. Delivery Timeframe:

• Minimum Product Delivery Time: The minimum product delivery time is 7 days, calculated from the date of order placement to the selected delivery date.
• Maximum Product Delivery Time: The maximum product delivery time is 20 days, ensuring that your outfit arrives in advance of your scheduled event date.

2. Delivery Date Selection:

• Customers are required to select a specific delivery date during the checkout process. This date should correspond to the day they want the product to be delivered.

3. Product Delivery and Pickup:

• Delivery: Your rented outfit will be delivered to the address provided by you on the selected delivery date. Our delivery team will ensure that the outfit reaches you in perfect condition.
• Pickup: The rented outfit will be picked up on the fourth day from the delivery date, unless otherwise specified. Our pickup team will coordinate with you to arrange a convenient pickup time and location.

4. Tracking and Notifications:

• Once your order is dispatched for delivery, you will receive a notification via email or SMS with tracking details, allowing you to monitor the status of your delivery.
• Additionally, our customer support team is available to provide assistance and updates regarding your delivery upon request.

5. Delivery Charges:

• Delivery charges will be calculated based on the shipping address provided during checkout. The exact delivery charge will be displayed before the order is finalized.

6. Shipping Restrictions:

• We currently offer shipping within Mumbai. For deliveries outside this area, please contact our customer support team for assistance.

7. Delivery Partners:

• We partner with reliable shipping and logistics companies to ensure the safe and timely delivery of your rented outfits.

8. Special Requests:

• If you have any special delivery requests or instructions, such as delivery time preferences or specific delivery instructions, please notify us during the checkout process or contact our customer support team after placing your order.

9. Questions or Concerns:

• If you have any questions or concerns regarding our shipping and delivery policy, please feel free to contact us at gemboutiqueinquiries@gmail.com.

By placing a rental order with us, you agree to abide by the terms outlined in this shipping and delivery policy.